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Last Updated: 25/11/2025

1. Introduction

Welcome to Ninety Six Automotive ("we," "us," or "our"). By accessing our website, booking a vehicle service, purchasing automotive parts, or buying a vehicle from us, you agree to be bound by these Terms and Conditions.

Please read them carefully. If you do not agree with any part of these terms, you must not use our services.

2. Definitions

  • "Customer": You, the individual or entity requesting services or purchasing goods.

  • "Services": Automotive repairs, maintenance, diagnostics, and inspections provided by Ninety Six Automotive.

  • "Goods": Vehicle parts, accessories, or vehicles sold by us.

  • "Vehicle": The car, truck, or automobile presented by you for service or purchase.

3. Automotive Repair & Maintenance Services

3.1 Estimates and Authorizations

We provide estimates for all auto repair services before work begins. These are estimates, not guarantees. If during diagnostics we discover additional issues requiring attention (e.g., worn brake pads, electrical faults), we will contact you for authorization before proceeding with extra costs.

3.2 Vehicle Drop-off and Pick-up

  • You agree to remove all personal items from your vehicle before service. We are not responsible for loss of personal property left inside the vehicle.

  • Vehicles must be picked up within 3 business days of service completion notification. A storage fee of $[Amount] per day may apply for late pickups.

3.3 Mechanics Lien

We reserve the right to retain possession of your vehicle until all invoices for parts and labor are paid in full, in accordance with applicable local laws (Mechanic's Lien).

4. Parts and Sales

4.1 Returns and Refunds

  • Parts: Unused parts in original packaging may be returned within 30 days (restocking fees may apply). Electrical components (e.g., ECUs, sensors) are non-refundable once installed or opened.

  • Special Orders: Custom-ordered parts are final sale.

4.2 Parts Warranty

Where applicable, we pass on the manufacturer's warranty for OEM and aftermarket parts. Our labor warranty covers installation defects for [Insert Number] months/miles, whichever comes first.

5. Vehicle Sales

All vehicles sold by Ninety Six Automotive are sold "AS IS" unless a specific written warranty is provided at the time of sale.

  • We strongly encourage pre-purchase inspections.

  • Title transfer and registration fees are the responsibility of the buyer unless otherwise agreed.

6. User Responsibilities

When using our website to book appointments or order parts, you agree to:

  • Provide accurate vehicle information (VIN, Make, Model, Year).

  • Maintain the confidentiality of your account login details.

  • Use our digital booking system for lawful purposes only.

7. Limitation of Liability

To the fullest extent permitted by law, Ninety Six Automotive shall not be liable for:

  • Incidental or consequential damages (e.g., loss of income, car rental costs) resulting from vehicle downtime.

  • Pre-existing vehicle conditions unrelated to the specific repair performed.

8. Privacy and Data Protection

Your privacy is critical to us. We use your personal data to process orders, manage service history, and improve our website experience. For full details on how we handle your data, cookies, and SEO analytics, please review our [Privacy Policy](Link to Privacy Policy).

9. Governing Law

These Terms and Conditions are governed by the laws of [Insert State/County]. Any disputes arising from these terms shall be resolved in the courts of [Insert Jurisdiction].

10. Contact Us

For questions regarding these Terms, vehicle service records, or part inquiries, please contact us:

Ninety Six Automotive

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