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Terms & Conditions – Ninety Six Automotive (UK)

These Terms & Conditions form a legally binding agreement between Ninety Six Automotive (“we”, “us”, “our”) and the customer (“you”, “your”).

By booking services, paying a deposit, authorising work, or leaving a vehicle in our care, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions in full.

1. Services Provided

1.1 Ninety Six Automotive provides vehicle wrapping, vinyl installation, removal, and related automotive customisation services.
1.2 Due to the nature of vinyl wrapping, minor variations in colour, finish, seams, edges, panel joins, and texture are inherent and acceptable and do not constitute a fault.

2. Bookings & Deposits

2.1 A non-refundable deposit is required to secure all bookings.
2.2 No booking is confirmed until the deposit has been received.
2.3 Deposits cover administrative costs, workshop allocation, and the ordering of vinyl materials selected by you.
2.4 Once a deposit has been paid and materials ordered, the deposit is non-refundable under all circumstances, to the maximum extent permitted by UK law.

3. Cancellations, No-Shows & Third-Party Delays

3.1 If you cancel, fail to attend your appointment, or request rescheduling after a booking has been confirmed, your deposit will be forfeited.
3.2 We are not responsible for delays caused by third-party suppliers, manufacturers, or couriers once materials have been ordered.
3.3 Estimated timeframes are indicative only and not guaranteed.

4. Pricing & Payment

4.1 All quotations are estimates unless confirmed in writing.
4.2 Final pricing may vary due to:

  • Vehicle condition;

  • Previously undisclosed damage;

  • Additional labour required;

  • Changes requested by you after booking.
    4.3 Full payment is due upon completion and before vehicle collection, unless otherwise agreed in writing.
    4.4 We reserve the right to retain possession of the vehicle until payment is made in full.

5. Vehicle Condition & Acknowledgement of Risk

5.1 You confirm the vehicle is in suitable condition for vinyl wrapping.
5.2 We are not liable for damage arising from:

  • Pre-existing paint defects;

  • Failing or non-original paintwork;

  • Rust, corrosion, or clear-coat failure;

  • Poor-quality previous repairs.
    5.3 Vinyl removal may cause paint lift or damage, particularly on older or repainted vehicles. You accept this risk.

6. Customer Responsibilities

6.1 You must disclose all known paintwork issues, previous repairs, resprays, or modifications prior to work commencing.
6.2 We reserve the right to refuse or stop work if the vehicle condition presents unreasonable risk.
6.3 You are responsible for removing personal belongings from the vehicle.

7. Warranty & Vinyl Care

7.1 Any warranty on vinyl materials is limited to the manufacturer’s warranty and subject to their terms.
7.2 We do not guarantee the lifespan of vinyl wraps, as durability depends on use, maintenance, storage, and environmental exposure.
7.3 Warranty claims are void if the wrap is altered, damaged, or removed by a third party.

8. Inspection, Acceptance & Complaints

8.1 You must inspect the vehicle immediately upon completion.
8.2 Any concerns must be raised before the vehicle leaves our premises.
8.3 Once the vehicle is collected, the work is deemed accepted as satisfactory, subject to your statutory rights under UK law.
8.4 We reserve the right to inspect and rectify any issues before any refund or price reduction is considered.

9. Refunds

9.1 Refunds are governed by our Refund & Deposit Policy, which forms part of these Terms & Conditions.
9.2 No refunds will be issued before completion of the agreed services.
9.3 Deposits and material costs are non-refundable, except where required by UK consumer law.

10. Limitation of Liability

10.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any matter which cannot be excluded under UK law.
10.2 Subject to clause 10.1, our liability is limited to the cost of the services provided.
10.3 We are not liable for indirect or consequential losses, including loss of use or income.

11. Storage & Uncollected Vehicles

11.1 Vehicles not collected by the agreed date may incur reasonable storage charges.
11.2 Vehicles left unpaid or uncollected may be dealt with in accordance with the Torts (Interference with Goods) Act 1977.

12. Governing Law & Jurisdiction

12.1 These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.
12.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Entire Agreement

13.1 These Terms & Conditions and the Refund & Deposit Policy constitute the entire agreement between the parties.
13.2 No verbal representations or prior agreements shall override these terms.

Suggested Acceptance Clause (Highly Recommended)

By paying a deposit or authorising work, I confirm that I have read, understood, and agree to Ninety Six Automotive’s Terms & Conditions and Refund & Deposit Policy.

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